FAQs

How can I place the order?

You can place an order via our website or you can call our customer service on 0333 123 8693. The order lines are open from Monday to Friday between 9am and 6:30pm and on Saturday our timings are 10am to 6:00pm. 

Sales Item And Refund/Exchange Policy

Please read through our policy by clicking on this.   (http://www.unze.co.uk/show-contents.aspx?p=Terms-and-Conditions)

Please note that these items are only available whilst stocks last and if you require any further information, please  call 0333 123 8693

How long will it take for my order to be delivered?

We offer Next day Delivery all over UK (subject to stock availability in our ware house).If in case we might need to fulfill the order from one of our outlets/stores, the delivery may extend to 2-3 working days.

 

Can I have my shoes delivered to an address other than my home address

Yes, but you need to specifically mention this while you are placing your order on our website or over the phone.

 

How will my parcel be delivered?

Unzè goods will be delivered using Royal Mail postal service
Once the parcel will be delivered, you will be required to sign it as a proof of delivery.

 

What are the available payment methods?

We accept only following cards;
Visa
Master Card
Visa Debit
Maestro
Visa Electron
Solo
PayPal

(*American Express is acceptable through PayPal).

Will I be charged Value Added Tax on my order?

We charge the standard VAT(20.0%) at unze.co.uk just like we charge it in our stores. 

 

What About any undelivered parcels?

If our courier fails to deliver the parcel to a live person at the delivery address, the parcel will be returned to our ware house after a couple of attempts by the courier service to redeliver the parcel to you and will leave a card for you to contact the depot.
Our customer services personnel will contact you to try and schedule a redelivery of the parcel to you with additional cost (£3.95 Shipping cost for the first item and £2.0 for every additional item.).
If we still don’t get a response from your side, we will be bound to cancel the order and refund the amount after deducting a handling fee of £ 3.95 Shipping/handling cost for the first item and £2.0 for every additional item.

 

I need my new shoes tomorrow for a special occasion – can you Expedite / fast track my order?

Yes, provided we have the product available in stock at our Warehouse.
For expedite delivery, an extra amount on top of the product price will be required (depending on your order details). Please call us for details.

What are the delivery charges?

Please click on this link for details.. http://www.unze.co.uk/delivery-information.aspx
Please call us for further details .

 

Do you do deliveries on Saturday?

Yes, We can do it but an extra amount on top of the product price will be required (depending on your order details). Please call us for details.

 

Can I track my order?

Yes, just call our customer services to attaining your order DHL/Royal Mail tracking number (to track your order) once the order has been dispatched from our end.

 

Can I make changes to my order

You can modify your order any time before you hit the final “check-out” button while placing your order and or before it is actually dispatched from our end. We strongly recommend you calling us to make any changes to your order for a timely action within in 24 hours or placing the order. Once the order has been dispatched, it cannot be changed.

 

Can I cancel my order

You cannot cancel your order after you have confirmed it at the check-out stage and it has gone through to the processing stage. However, you can cancel it before it is actually dispatched from our end. We strongly recommend you calling us to make any changes to your order for a timely action. Once the order has been dispatched, it cannot be cancelled.

Alternatively once the order is dispatched and delivered to you, you can  return the order to us within 28 days for a refund (excluding postage).

 

What other products does Unze’ sell online?

Predominantly we specialize in shoes, however we have a wide range of the latest collections of women clothing, Jewelry, sunglasses, accessories  and bags etc

How does the Loyalty Member Scheme work? 

You get points against every pound that you spend on line. Once you have 100 points in your Loyalty member account, we will send you a Gift Voucher worth £5 to buy More of UNZE!!

Can I use my gift voucher online?

Unfortunately, gift vouchers are not redeemable online. They can only be redeemed in Unze’ local stores.

What are the alternative contact channels for Unze’?

If you still have a question for us, please feel free to contact our customer services at 0333 123 8693  or our live online chat or alternatively send an e-mail to sales@unze.co.uk and we will try to respond to you in the quickest way possible. 

FAQs about special Deals:

Did you just purchase an Unze voucher through a Group Deal website or directly from our Unze site or are you thinking about it?

That's great! and we're happy to offer more deals for 2012!

We want to make sure that each and every one of our customers has the best experience possible.  Please be sure to read this page thoroughly in order to understand exactly what we have to offer you and how and when you can redeem your vouchers.

How do I know when a new deal is available?

The best way to learn about the next upcoming deal is to sign up for our latest Deal Alerts via email.  We will alert you each time a new deal becomes active on our site.

1.    How is my Deal delivered?
All  coupons are virtual vouchers that are made available immediately once the deal date is over.  You should receive your E-voucher code email  within 2 business days.

1.    Do you Store my payment information?
Unze will not store any of your payment information.  In an advanced effort to ensure your online safety your payment information is directly processed and never stored.

1.     Do I need to make use of my deal the same day I buy it?

Quite the contrary, your voucher will have an expiration date on it at least for month or more.

1.     I bought a deal - how do I use it?

Once you’re charged for the deal voucher that you bought, you’ll receive an e-mail with an E-voucher code with simple instructions to follow and redeem it on our website. Make sure you are logged in before you redeem your voucher.

1.    How long is the Deal Voucher valid for?

``  The validity/expiry information will be mentioned on your E-voucher. 
It is at least a month and can go upto 6 months.  This still gives you plenty of time to redeem your awesome savings!

1.    What if I need to reset my voucher?

We will not reset your voucher, but if for any reason you would like to cancel an already placed order before it is processed and redeem the offer at a later time (within the voucher expiry period), you will simply need to call/email us with the valid voucher code and we’ll help you place your order over the phone.

1.    What is an Unze Deal?

Once a month, Unze features an unbeatable deal with the best online discounts on Unze items possible for customers all over UK. We give discounts that you won’t find anywhere else. These are limited time offers.

1.    Can I buy an Unze deal as a gift for someone else?

     Yes. But you will need to inform us of the person’s email address so we can update it in our system and recognize the correct buyer when the voucher is being redeemed. So go ahead and gift away!

1.    What if there’s a problem with the deal I purchased?

If   you have a question or concern, please contact our customer service phone number or email address so we can quickly address any issues. We advise you to read and follow the terms and conditions.

If I don't use the full value of the Deal voucher in one visit, can I use the remainder later?

No, you will not be able to receive a credit or cash back for whatever you don't use. You will have to use the full value in one visit!

Can I combine my Deal with other offers or specials?

No, not unless the Deal Voucher specifically states otherwise.

Can I purchase multiple of the same deal?

Of course you can, you can purchase 1, 2, 3 or more of a specific deal.  Just be sure to read the terms and remember that you can only use one at a time.

What is the refund policy?

Please review our detailed refund policy  in the bottom links. 

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