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Delivery information

 UK Delivery

Customer can choose the below Delivery options while placing an order.

  • Free Standard Delivery (48-72 Hours)
  • Expedited Next Day Delivery £3.99
  • Saturday Delivery £9.99

All orders placed by 2pm Monday - Friday will be delivered Next Working Day.

Orders placed after 2pm on Friday and weekends will be delivered on Tuesday.

Note: 98% Next day deliveries are done successfully on time. 

 Where We Can Deliver and Delivery Charges

UK Mainland

£3.99

Next Day Delivery

Northern Ireland

£7.50

1 - 2 Working Days

Republic of Ireland

£8

3 - 7 Working Days

France

£6.5

3 - 7 Working Days

Germany

£7

3 - 7 Working Days

Spain

£10

3 - 7 Working Days

Italy

£12

3 - 7 Working Days

Australia

£12

7 - 10 Working Days

USA

£12

3 - 5 Working Days

Rest of Europe

£15

7 - 10 Working Days

 Islands with UK

£15

3 - 5 Working Days

Rest of the world

£25

7 - 12 Working Days

*Important information to read so you can avoid any delays:

We send an email with tracking information once your order is dispatched. You can use the tracking information to track your order online. This service is enabled for all orders including Channel Islands.

Customers are responsible to pay all the customs/duties applied in their country (including Switzerland, Norway & Iceland)

We do not ship to Africa, Russia, Ukraine, Hong Kong and Malaysia due to several problems with overseas shipping.

Deliveries are usually made during the day and the courier would require signature from someone at the delivery address. Please provide delivery address where someone would be available to sign for the delivery. Perhaps your workplace address if you work during the day.

Please provide your day time contact number in the order so we can contact you for any further delivery instructions if needed.

 If you do not receive your parcel within 3 – 5 working days after the order is dispatched, you should contact us immediately to report this. We will not be responsible for any undelivered orders after 3 – 5 working days as we will no longer have the option to investigate this with the courier company or to file a claim with them

Selected UK & NI postcodes will not receive Next Day delivery.

How does Next Day Delivery Work?

All orders placed by 2pm will be sent out . All successful orders are then forwarded to our dispatch team who will pack your order and get it ready for collection by DX. Next Day Delivery is not available on some products and excludes ‘AB30,31,33-38,41-45,51-56,63, DD8-9, DD10, FK17-21, TD15 2, HS1-9, IV1-3, IV4-9, IV10-12, 15-20,30-32,36, IV13-14, IV21-28,IV40-56, KW16-17, PH30-44,49,50, ZE1-3, BFPO' postcodes. This also includes Jersey and Guernsey where we cannot offer Next Day Delivery.

What are the cut-off times for delivery?

All orders placed by 2pm Monday - Friday.  Orders placed after 2pm will be delivered on the following working day for next day delivery (If an order is received on Tuesday at 5.30pm, it will be delivered on Thursday). All orders placed on Friday, after 2pm, Saturday and Sunday will be delivered on Tuesday for next day delivery option.

What if my order contains some items that aren’t available for next day delivery?

We try our up-most to avoid this situations and this very rarely happens. We usually keep all our stock in one warehouse, however sometimes we may need to arrange more stock from retail stores to fulfill your order and this will delay your order by 24 hours.

How will I know if the item is available for next day delivery?

99.9% of the items that are displayed online are available for next day delivery. However sometimes we may run out of stock and have to arrange the stock from retail stores. You can always contact us and confirm for most accurate information about stock availability for next day delivery.

Do we deliver to BFPO / PO BOX Address?

Yes we do. However next day delivery will not be applicable to orders going to BFPO/PO Box addresses.

How will my order be delivered?

Your parcel will be delivered with DX / HERMES. Deliveries to residential address can be made between 7am and 9pm. Deliveries to business addresses will be made between 7am and 5pm.

 Has my order been shipped?

You will receive an email confirmation once the order is shipped with the tracking information which you can use to track your parcel online. Alternatively you may contact us on 0333 123 8693 for further assistance. If you do not receive your parcel within 3 – 5 working days after the order is dispatched, you should contact us immediately to report this. We will not be responsible for any undelivered orders after 3 – 5 working days as we will no longer have the option to investigate this with the courier company or to file a claim with them

How can I track my order?

You will receive an email confirmation once the order is shipped with the tracking information which you can use to track your parcel online. Alternatively you may contact us on 0333 123 8693 for further assistance.

Can my billing/delivery address be different?

Yes, you can choose a different delivery address than your billing address. Please make sure you provide the alternative delivery address while placing the order.

Do I need to sign for my order?

NO courier can leave the item at suitable place

Will I need to pay the duty/customs charges on my delivery?

Orders sent to some destinations will require duty / customs charges to be paid. This will need to be paid by the receiver of the parcel.

Do you deliver to my country?

We deliver worldwide excluding Russia, Ukraine, Hong Kong, Malaysiaand some parts of Africa due to several problems with overseas shipping.

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